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Frequently Asked Questions

When is the start of school? 

When do I receive my login credentials?

After your enrollment is verified, you will receive a welcome email from your school before your start date and it will contain your usernames/passwords. If you do not see the email, check your spam/junk folders.

What does my student do on the first day of school?

Students/guardians attend orientation on their first day of school. Orientation will provide details and helpful information for your first week.

Does the school offer laptops if I don’t have one?

Yes, there is a question during enrollment that asks if you need a school-provided laptop. 

If I haven’t received my computer, who do I contact?

If you have not received your computer by your start date, you will reach out to AMP help site for assistance. You can live chat, call, or put in a ticket directly from that website.

What supplies do I need for the start of school?

Have a designated workspace where you can be your best without distraction. Check that your equipment and internet is set-up and working properly. A pen/pencil and notebook are also helpful to have on hand. Your teacher will inform you if you need other supplies once school begins.

Are there live classes? Will my child see other children on camera?

There are live class sessions led by a teacher where you can see other students in attendance, as well as breakout sessions with your teacher(s) to get one-on-one support. All sessions are recorded by the teacher, and you will have access to those recorded sessions after the class.

Can students work at their own pace?

Outside of live class sessions, there is offline time given to each student to complete their assignments. Assignments have due dates that each student is expected to meet but a student who works at a different pace than another student might use more offline time towards one assignment than the other.

Where can I find information about the curriculum offered?

We have curriculum information located on our website under Academics. Our curriculum is aligned to state standards.

Do you teach CRT?

The ACCEL Schools network strives for student mastery of state learning standards in all subjects through the use of curriculum and instruction that is aligned to these standards. Because Critical Race Theory (CRT) can mean different things to different people, we encourage you to look on your state’s department of education website to understand your state’s standards for learning that public schools in the state must follow.  ACCEL Schools recognizes that we serve a diverse group of more than 25,000 students across our public schools – encompassing many different experiences and beliefs.  Our schools are committed to serving all students well and to preparing every child for a successful future. To this end, ACCEL Schools works continuously to improve learning outcomes for students and to ensure inclusivity and equitability for every student who attends an ACCEL School.

Do you take students with IEPs, and Do you have special education teachers/program?

Yes. We provide a full continuum of special education services for all students identified in need of such support. Our special education leadership and teachers will review any special education documents from your child’s previous school, hold a team meeting which will include the parents/guardians and develop a plan to ensure the appropriate support is in place. 

Can I enroll after the school start date?

Yes, you may enroll after the school start date. 

Who do I contact if I have not heard back about my child’s enrollment?

You may reach out to the enrollment team.  

  • Call: 407-392-1866  
  • Email: 

When do you send the release of records? Do you notify my current school I am leaving?

When a school receives a records request from us, your previous school must withdraw the student from that school. It is best if the family notifies the previous school that they are withdrawing as each school/state may have documents requiring guardian signatures. It is best to notify the school of your intention to move schools as soon as possible and they can set the end date accordingly.  

What are the business hours?

Monday-Friday, 8:00am-4:00pm

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